Refund and Returns Policy

Boxvora Container Solutions reviews refund and return requests on a case-by-case basis with a focus on resolving genuine product issues fairly. This policy explains how to report problems and what qualifies for refund, repair, or replacement.

Inspection at delivery

Inspect your container as soon as it arrives. Note any visible damage, missing components, or material differences from the order on the delivery receipt and contact us within 48 hours.

Eligibility

• Material differences from the ordered specification — eligible for repair, replacement, or refund.
• Structural damage attributable to transport — reviewed against delivery documentation.
• Normal cosmetic wear on used and cargo-worthy units — not eligible (these grades are sold as-described in our Condition Guide).

How to start a claim

Email Boxvora@gmail.com or call 413-848-4982 with your order number, photos, and a brief description. We acknowledge claims within one business hour and outline next steps.

This policy works alongside our Terms & Conditions and Shipping Policy.

Contact Boxvora Container Solutions

15 Carter St, Chelsea, MA 02150 · 413-848-4982 · Boxvora@gmail.com

Monday–Friday, 8:00 AM – 5:00 PM ET. Flat-rate $600 shipping anywhere in the contiguous United States.